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PRIVACY POLICY

 

This Privacy Policy (“Policy”) clarifies how POPKEY PRIVATE LIMITED (“Company”, “We”, “Us” or “Our”) handles and takes care of any information that you share while using the company website. We have a deep commitment to protecting the privacy of our Customer (“You”, “User(s)” or “Your”). When we ask you to provide personal information/data, we assure you that it will be treated as strictly confidential and in accordance with our Privacy Policy and applicable laws and regulations.

By visiting us at https://www.popkey.in/ (“Website”, “Platform” or “Site”), providing your information or availing out service,you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms & Conditions and other applicableCompany Policies, and agree to be governed by the laws of India including but not limited to, the laws applicable to data protectionand privacy. If you do not agree please do not use or access our Website.

This Policy is incorporated into and is subject to the Terms & Conditions of the Company (“Terms”). Capitalized terms used but notdefined in this Policy have the meaning given to them in the Terms.

We have the right to make any changes or make modifications from time to time. Any changes made to this policy will be updated onthis page timely. Kindly check this page from time to time to ensure that you are aware of the changes. As a customer of ourServices and user of the Website, it is your responsibility to check this page frequently.
 

1. COLLECTION OF DATA:

We collect personally identifiable information of Site users (“Personal Information”), which may include but is not limited to basic information given to us during sign-up/registering/ordering-process or by using our Website, such as name, date of birth, address, telephone/mobile number, email ID, occupation, information shared such as proof of identity or address, demographic-related details like area, postal codes and your preferences and interests, among other necessary personal information that help us serve you better. Some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or password etc. may be collected by us to further facilitate your experience on our Website.

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2. HOW WE USE YOUR DATA:

We require this information to understand your needs and to provide the service you request. In our efforts to continually improve our website and service offerings, we collect and analyze demographic and profile data about users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete surveys conducted either by us or through a third- party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behavior or history preference and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys is purely voluntary in nature. We use this data to tailor your experience on our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

We also require your information to take care of these following reasons: Internal Record Keeping: The information collected may be used to improve our website and services. Promotional emails about new services, special offers or other information which we think you may find interesting, may be sent to you periodically to the email address which has been provided by you. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. This information may be used to customize the website to suit your interests. Security: Our primary commitment is your security and privacy. To prevent any kind of unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The transmission of information is not completely secure for reasons beyond our control. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using our Website, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of our Website. Users are responsible for ensuring the protection of login and password records for their account.

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3. RETENTION OF DATA:

We use the data provided by visitors and registered users of the website so that we can recognize you and approve your comments, feedback or support tickets automatically instead of holding them for moderation. We retain the metadata of these comments, feedback or support tickets until or if you tell us to remove it from our website.

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4. LINKS TO OTHER THIRD PARTY WEBSITES / APPLICATIONS / SERVICES:

Our Services may contain links to third party websites over which the Company has no control over, assumes no responsibility for the content, privacy policies or practices of any third party web sites, applications or services. The Company does not warrant the offerings of any of these entities/ individuals or their websites
YOU ACKNOWLEDGE AND AGREE that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods and services available on or through any such third party websites, applications or services.
WE STRONGLY ADVISE you to read the terms and conditions and privacy policies of any third party web sites, applications or services that you visit.

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5. COOKIES:

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the Site.


Every time you visit Our Site, Our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Site, and your browser and operating system. Personal Information cannot be collected via cookies and other tracking technology; however, if you previously provided Personal Information, cookies may be tied to such information. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You do not need to enable cookies to visit the Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some parts of the Site and some services may be more difficult or impossible to use if cookies are disabled.

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6. DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may also share Personal Information with third parties under the following circumstances:
(1) as permitted or required by law;
(2) when trying to protect against or prevent or investigate actual or potential fraud or unauthorized transactions;
(3) in the event of illegal activities, or events in which threats or potential threats to the physical safety of any person or persons is evident, or when violations of Terms & other Policies of the Company occur;
(4) in working with third party companies to support the Site’s technical operation, fulfill an order, or execute a specific promotion or program;
(5) in the event of a corporate sale, merger, acquisition, or similar event or that we transfer the operations of the site or services offered on or through the site to another party. The information is not provided to these companies for marketing purposes. We may also share information with third parties as necessary to provide you with the services that you requested. If Personal Information is shared with any third party for the purposes of fulfilling an order for the services, the third party will have no right to use the Personal Information for independent purposes. In support of this policy, Company will enter into written agreements with any third party receiving Personal Information requiring the third party to comply with Company’s privacy policies and applicable laws. To prevent your Personal Information from being shared with a third party, you can choose not to use the affected service or participate in the affected ordering or promotional activity.

 

7. CUSTOMER DATA RIGHTS:

You can request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or our services to you.

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8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed. You are ultimately responsible for your username and password and all activities that occur on the Site under your username. If your password is compromised, the security of your Personal Information may be compromised as well. Thus, if you believe that your password has been compromised, please change your password immediately. The security of your Personal Information is important to us, However you should understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal Information, we cannot guarantee its absolute security.

 

9. PROVIDE, TROUBLESHOOT AND IMPROVE THE SITE / SERVICES:

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Site / Services. Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws we use cookies, permissions and other trackers on our Platform to collect and process data so as to provide you a better online experience as well as improve our services.

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10. ACCESSING OUR WEBSITE THROUGH A MOBILE DEVICE / LOCATION INFORMATION:

When you visit our website through a mobile device, then we will collect the data related to your location and mobile device. It also collects a unique identifier for your device. Through the information, we gather from a mobile device we can customize our services, all types of content, and marketing for your location. The information we collect also helps us to provide you with better customer support. It will make our services more efficient for the new as well as the existing customers.

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11. CUSTOMER RIGHTS:

It is the right of a customer to manage, change, limit, or delete personal information. They can do this by contacting us or through their account settings. If the customer visits their account settings, however, they can correct, change, or modify some information. In some circumstances as a customer, you have the right to limit or restrict the ways we process your personal information.

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12. CHILDREN’S PRIVACY:

Use of our website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We operate our website in compliance with the Children’s Online Privacy Protection Act and we do not knowingly solicit or collect personal information from children under the age of eighteen (18) years. If you have shared any personal information of children under the age of eighteen (18) years, you represent that you have the authority to do so as their legal guardians or parents and permit us to use the information in accordance with this Privacy Policy.

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13. CONSENT:

By visiting our website or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the website in accordance with this Privacy Policy. You have an option to withdraw your consent that you have already provided by contacting us via email at contact@popkey.in. Please mention “Withdrawal of consent for processing personal information” in your subject line of your email. We will verify such requests before acting on our request. Please note that withdrawal of consent will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

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14. OTHER TERMS & CONDITIONS:

Please read our Terms & Conditions and other Company Policies to ensure that you understand the additional terms and conditions that may apply to your use of the Site and services obtained from this Site.

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15. CONTACT US:

If you have any questions, concerns, or comments about our Privacy Policy, you may contact us using the information below:

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